Privacy Policy

Who we are

In this policy, "we", "us" and "our" refer to Plumbify, 57 Downing Crescent, Barrie, ON L4N 8V6. "You" refers to the person visiting our website or contacting us for service.

Information we collect

Information you give us. When you submit a quote request, book a job or call us, we collect the details you provide. That typically includes your name, phone number, email address, service address and a description of the plumbing problem you need help with.

Information collected automatically. When you browse the site we automatically receive usage data, including your IP address, browser type and version, the pages you visit, the date and time of your visit, how long you spend on each page, device identifiers and similar diagnostic data.

Cookies and tracking

We use cookies and similar technologies to run the site and to understand how it is used. Cookies are small files stored on your device. We use them to keep the site working properly, to remember your preferences, to record whether you have accepted our cookie notice, and to measure how our pages and advertising perform.

Session cookies are deleted when you close your browser. Persistent cookies stay on your device until they expire or you remove them. You can set your browser to refuse cookies or to warn you when one is being sent, but some parts of the site may not work properly if you do.

How we use your information

• To provide, operate and maintain our plumbing services
• To respond to your quote requests, questions and bookings
• To schedule work and contact you about a job in progress
• To carry out our contract with you for the services you have requested
• To send you service updates and, where you have not opted out, information about offers and services similar to those you have asked about
• To analyze usage trends, measure our advertising and improve the website and our service
• To meet our legal and regulatory obligations

When we share your information

We may share your personal information:

• With service providers who help us operate the site, analyze how it is used, or contact you on our behalf
• For legal reasons, where we are required to do so by law or in response to a valid request from a court or government authority
• To protect rights and safety, where we believe in good faith it is necessary to investigate wrongdoing, defend our legal rights, or protect the safety of our customers or the public
• In a business transfer, if we are involved in a merger, financing, acquisition or sale of assets, in which case we will give notice before your information becomes subject to a different privacy policy
• With your consent, for any other purpose you agree to

We do not sell your personal information.

How long we keep it

We keep your personal information only as long as we need it for the purposes set out in this policy, including to service your account and job history, to comply with our legal obligations, to resolve disputes and to enforce our agreements. Usage data is generally kept for shorter periods, except where we use it to strengthen security or improve the site.

Where your information is processed

Your information is processed at our offices in Ontario and at the facilities of the service providers we work with, which may be located outside your province or country where data protection laws differ. We take reasonable steps to ensure your data is handled securely and in line with this policy wherever it is processed.

Your rights

You can ask us to access, correct or delete the personal information we hold about you at any time. Contact us using the details below and we will action your request. Please note we may need to keep certain information where we have a legal obligation or another lawful basis to do so.

Security

We take the security of your personal data seriously and use commercially reasonable measures to protect it. No method of transmission over the internet or method of electronic storage is completely secure, however, so we cannot guarantee absolute security.

Children's privacy

Our service is not directed at anyone under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will remove it.

Links to other sites

Our site may link to websites we do not operate. If you follow a link to a third party site, we encourage you to read its privacy policy. We have no control over, and take no responsibility for, the content or privacy practices of any third party site.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date above. Changes take effect once posted, so please review this page periodically.

Contact us

If you have any questions about this privacy policy, you can reach us:

• By phone: 249-535-3789
• By email: mail@plumbify.pro
• By mail: 57 Downing Crescent, Barrie, ON L4N 8V6
• Through our contact page